Align every employee to deliver the best customer experience

FourNet takes Teams beyond internal employee collaboration by integrating Teams into the contact centre.  Our multi-channel contact centre capabilities provide your customers access to your contact centre agents via their channel of choice; the Microsoft Teams shared workspace then enables your agent to effortlessly engage back-office experts to provide the best resolution available for each customer contact.

Simple user experience

Agile Cloud for Teams integrates directly with Microsoft Phone System via Direct Routing so employees can use Teams to make calls to people within a Teams environment or to external contacts via the PSTN – same simple interface of making and receiving calls.  Whether they use the Teams app on their mobile or desktop.

Benefits of Agile Cloud Teams Direct Routing