A leader in customer communications
Enghouse are experts in integrated solutions such as multi-channel contact centre, self-serve, attendant operator consoles & call handling.
Enghouse Interactive is a global provider of customer interaction management solutions. Our comprehensive portfolio span omni-channel contact centres, computer telephony integration (CTI), self-service, knowledge management, operator consoles, call recording and quality monitoring, video collaboration and outbound diallers.
The flexibility brand-agnostic nature of our solutions means, they are scalable in deployment, size, complexity and integration. Can support multiple UC/PBX environments simultaneously with a pathway for a controlled migration when legacy applications come to their end of life; as a result, there is no need to re-invest. Whether deployed premise-based, through to private, public or community cloud and even hybrid, ensuring that customers can be reached – anytime, anywhere and via any channel of choice.
FourNet is one of our most long standing and trusted Partner’s. We have seen them rise up through our Partner programme, being one of the first to achieve Gold Partner Status and the first to be awarded the accolade of “Contact Centre Specialist” for their capabilities in this sector. Their innovation and proficiency in deploying our contact centre solutions across a range of platforms including Avaya, Cisco, Skype for Business and now Microsoft Teams is second to none. It’s great to see FourNet embracing our technology as they move the Enghouse Communications Center onto their cloud platform. We look forward to continued collaboration with such a versatile partner.
VP of Sales EMEA, Enghouse Interactive
Research & Thought Leadership
Top 4 Challenges Solved By Video Collaboration
Quick Guide To Remote Working
A Guide To Self Service
Chatbots, AI & Automation: Factors to Consider
Chatbots & Interactive Automation: Finding the Right Balance
The Business Intelligence solution that solves one of the great challenges of the Contact Center.
A Quick Guide to Remote Working for the Contact Centre
Collaborative Contact Centre Journey
The Digital Revolution