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Discover how we
can Help you Reduce Demand
and Improve Citizen Experience
Thank you for coming to meet us at the BAPCO 25 event and we are pleased you have taken the time to find out a little more about FourNet. We have a strong pedigree in delivering the right solutions for blue light and CNI and hope we can work together.
Book a Meeting Today
If you are interested in learning more about any of the topics discussed at the BAPCO event, you can book a meeting with our specialists here:
Ben Ryland - Blue light strategy
With over 20 years of experience in the industry 10 of those at FourNet, I help public sector organisations enhance their customer engagement through innovative CX and contact centre solutions. I've led transformation projects for Emergency Services, including delivering the UK's first omnichannel contact centre for a GDE Ambulance Trust. I've also worked with councils, Housing Associations, and colleges to improve their customer experience strategies. At FourNet, I work closely with public sector teams to deliver tailored, future-proof solutions. Book a meeting with me to explore how we can enhance your organisation's contact centre and customer experience.
Adam Clough - Workforce Planning & Optimisation
With over 23 years of experience in devising best-in-class workforce planning solutions, including 16 years in the competitive BPO space, I've created optimised solutions for clients across Retail, Automotive, Financial Services, Telecoms, and Utilities. Now at FourNet, I'm helping clients optimise their contact centres and maximise the benefits of cutting-edge contact centre technologies. Book a meeting with me to discuss how we can enhance your workforce planning and contact centre performance.
James Brooks - Head of AI and Automation
Book a meeting with me to explore how AI can enhance customer experiences, reduce effort, boost satisfaction, and unlock new revenue opportunities; driving real improvements for your business.
Luke Cuthbertson - Head of speech analytics
I specialise in using unstructured data and AI to improve customer experiences, with 15 years of experience across Financial Services, BPO, Retail, and the Public Sector. My focus is on reducing operational costs, enhancing regulatory controls, and delivering better customer outcomes. I'm unapologetically data-focused, bridging the gap between data and operations to achieve key objectives. Highlights from my career include deploying global speech analytics for a major bank and leading QA automation and real-time analytics transformations. Book a meeting with me to discuss how data can drive improvements for your organisation.
Improving Service and Cutting Costs
Delivering more with less has become standard for many organisations and our experts have some tips around finding the right balance between speed, efficiency and quality.
Discover how our CX Specialists are helping to redefine productivity, increase efficiency and how we can help organisations do this through self-funded transformation.
Our clients:
Saving Citizens 100,000 Hours of Potential ‘On Hold’ Time Per Year
Discover the progress that Newcastle City Council have made in their contact centre transformation, realising significant savings and operational efficiencies; all without new technology and additional staff.
Tailored CCaaS for South Central Ambulance Service
In the UK's National Health Service (NHS), skilled staff answering non-emergency 111 calls must also be able to rapidly reorient to handle any sudden incoming emergency 999 calls if a major incident happens. To enable this flexibility, South Central Ambulance Service (SCAS) turned to FourNet and the Avaya OneCloudTM Experience Platform which, through the Avaya Experience BuildersTM ecosystem, could be tailored to deliver the contact centre solution it needed to meet operational
demands and service level goals.
Trusted and proven
"FourNet have supported Cheshire Fire and Rescue's Avaya services across our HQ and fire stations since 2014. In 2016/17 Cheshire Fire and Rescue's IT department merged with Cheshire Police and relocated to a Joint Police & Fire HQ. FourNet worked with us through a series of workshops and discussions to design a solution to upgrade the Cheshire Fire Service Avaya applications and migrate our ISDN services to SIP which reduced costs and increased resilience and improved the efficiency of both organisations."
Graham Foster
Head of Technical Operations, Cheshire Constabulary
As part of SECAmb's response to COVID-19, the Trust needed to urgently enable clinical and 111 contact centre staff to work remotely. FourNet's rapid response to our critical need, and the professionalism of its support, service and delivery teams ensured that we received full back-up in the ever-changing and challenging situation.
Howard Jeffrey
IT Services Specialist, South East Coast Ambulance Service
Procurement Frameworks
Why work with FourNet
Fully Managed Service
Stop problems before they happen. FourNet's Intelligent Managed Services provide 24:7:365, round the clock proactive monitoring and reactive support to keep the UK's emergency services running smoothly. Reduce risk and guarantee predictable, reduced costs.
Five 9s Reliability
Built on world class Avaya technology we deliver 99.999% availability for 999 calls. Every FourNet emergency services solution delivers resilience and redundancy to guarantee availability and provide disaster recovery and business continuity.
Trusted & Accredited
Security Checked (SC) and Developed Vetting (DV) cleared engineers, ISO27001 and Cyber Security Plus certified: FourNet are approved to handle some of the UK's most secure communications.
Cloud Ready
Much of our emergency services work is still on-premise but every solution is cloud ready to enable our customers to transition some functionality to the cloud as and when they feel ready. We offer public, private or hybrid cloud solutions in the UK's most secure data centres.
Flexible/ Agile
Big enough to cope, small enough to care. FourNet is still owned and managed by the original four founders which means we answer to our customers not our shareholders. While we share best practice across our customer base, every solution is bespoke and every customer unique.
#NextGen999
Future proof your investments with FourNet, the world's first provider of NextGen999 contact centre solutions. We are delivering world first functionality for many of the UK's Global Digital Exemplars (GDEs) with cutting edge capabilities that incorporate every citizen communications channel.
Read are used cases here:
Your Homes Newcastle’s Contact Centre Transformation Story
Housing
customer experience
Find out More
