Why NICE inContact?
Cloud customer experience platform
Fortune 100 Customers
About NICE inContact
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
Through a powerful combination of technology, people and partners, Nice inContact helps organisations transform their customer experience into a business-driving competitive advantage. Nice inContact makes it easy for contact centres to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
Recognized as a market leader by Gartner, Forrester, Ventana, Ovum, Frost and DMG, NICE inContact supports over 500,000+ contact centre agents in enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.
NICE inContact named a Magic Quadrant Leader!
NICE inContact recently achieved the highest overall position for ability to execute in the 2020 Gartner Magic Quadrant for Contact Centre as a Service
More from NICE InContact
The Work at Home Agent Whitepaper
The benefits and options for adopting a home-based agent model.
WFH Agent Best Practices Webinar
Learn the ins and outs of building a world-class team of remote agents.
Managing WFH Contact Center Agents
Remote Agent Checklist to help you prepare your workforce to work from home.
Delivering Operational Agility in Times of Crisis
See how meeting the needs of a community, in times of calm or crisis, requires a certain agility.