NICE is the world's #1 cloud customer experience platform.

Cloud Contact Centre Platform - CXone

CXone: The world's #1 cloud customer experience platform

NICE CXone is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact centre and beyond. Imagine the possibilities when your customers are effortlessly guided to quickly resolve their needs directly on your digital properties or matched with a well-prepared agent"”every time and on every channel. Plus, with predictive analytics and embedded artificial intelligence (AI), your team can resolve issues faster, personalise each experience - and forge deeper loyalty with each customer.

CXone Workforce Optimisation Management

Unlock the potential of your team

NICE CXone Workforce Management empowers you to anticipate business demands and optimise your workforce with the industry's most intelligent and accurate omnichannel forecasting engine. Patented AI and machine learning technology unlocks your workforce's potential and harnesses the true power of your organisation's greatest asset - your people.

The modernised, intuitive interface reduces the training and skillset required to create and manage forecasts and schedules and improves agility with easy intraday capabilities. As a unified component of the CXone platform, CXone WFM is the first of its kind, streamlining and minimising administration and maintenance and the complexity of managing teams across locations.

CXone Interaction Analytics

Your contact center. Your insights. Your way.

CXone Interaction Analytics is AI-powered omnichannel analytics that leverage historical and real-time data for improved business operations, customer and employee satisfaction, compliance and increased revenue.

NICE CXone Interaction Channels

Engage with customers through a range of channels

NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice - including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.

Enlighten AI Routing

Smarter routing

Enlighten AI Routing powers the connections your customers are missing. Share this 2-page top-of-the-funnel brochure with prospective customers to introduce the power of smart connections.

This brochure reviews how Enlighten AI Routing works, the KPIs it improves, and how CX transforms with smart connections.