Why NICE inContact?

#1

Cloud customer experience platform

85+

Fortune 100 Customers

>500k

Agents Worldwide

99.99%

Guaranteed Uptime

About NICE inContact

NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

Why choose
NICE incontact?

Through a powerful combination of technology, people and partners, Nice inContact helps organisations transform their customer experience into a business-driving competitive advantage. Nice inContact makes it easy for contact centres to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.

Recognized as a market leader by Gartner, Forrester, Ventana, Ovum, Frost and DMG, NICE inContact supports over 500,000+ contact centre agents in enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.

NICE inContact named a Magic Quadrant Leader!

NICE inContact recently achieved the highest overall position for ability to execute in the 2020 Gartner Magic Quadrant for Contact Centre as a Service

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