Content Guru’s Trusted Blue Light Partner
FourNet partners with Content Guru to support organisations delivering essential services where reliability, security and scale are non-negotiable. This partnership is focused on public sector and Blue Light environments, where citizen contact must perform under pressure.
A Proven Platform for High-Risk Environments
Blue Light and public sector organisations operate in conditions where demand is unpredictable and failure is not an option. CX platforms must scale instantly, remain available at all times and support critical decision-making.
Content Guru’s storm® platform is trusted for mission-critical communications, including blue-light emergency services. FourNet builds on this capability with deep expertise in secure networking, service design and operational support.
Blue Light Focus
Blue Light services and emergency response teams need CX platforms that deliver exceptional availability and resilience. storm® is trusted for mission-critical communications, including blue-light emergency services. FourNet brings deep expertise in secure networking, service design and operational support, ensuring the platform performs in live, high-risk environments.
Partnership Value
Content Guru provides the platform and FourNet optimises it for your environment whilst adding extra layers of resilience. We design and integrate storm® into secure network environments, align it with operational processes and support it as a live service. The partnership is built on complementary strengths, with both organisations aligned on resilience, pragmatism and long-term outcomes.
Proven Delivery
FourNet and Content Guru have supported emergency services and public sector organisations with highly resilient CX platforms. Success is measured in uptime, reliability and operational confidence. This combination allows organisations to adopt modern, omnichannel CX while maintaining confidence in reliability and control. The result is CX that supports staff and citizens without introducing unnecessary risk.
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storm® Cloud: The Only Five 9’s Cloud Contact Centre Platform
Transform contact centre operations with storm®, a comprehensive cloud-based platform designed to enhance customer interactions. Offering scalable solutions, storm® integrates seamlessly with existing systems, enabling advanced analytics, AI-driven insights and flexible deployment options to support a hybrid workforce and improve customer satisfaction. All whilst having the highest level of availability and resilience.
Why You Should Choose FourNet
Cloud Contact Centre as a Service (CCaaS)
Realise the benefits of cloud-based CCaaS, driving scalability, flexibility and cost-efficiency. Seamlessly integrate advanced technologies, improve disaster recovery capabilities and ensure consistent, high-quality citizen service regardless of location, supporting a more agile and resilient business operation.
AI and Automation
AI and automation are introduced through orchestration and agent-assist, supporting operational efficiency without disrupting frontline services. This enables joined-up, context-aware interactions across every channel while maintaining service quality and oversight. FourNet ensures AI capabilities are deployed pragmatically, aligned to operational needs rather than experimental innovation.
Integration and Legacy Systems
Modern citizen experience requires integration across systems of record, workforce tools and secure networks. FourNet ensures storm® integrates seamlessly with existing infrastructure, enabling organisations to modernise customer experience without replacing entire estates. This approach reduces risk, protects investment and accelerates time to value.
"FourNet have supported Cheshire Fire and Rescue's Avaya services across our HQ and fire stations since 2014. In 2016/17 Cheshire Fire and Rescue's IT department merged with Cheshire Police and relocated to a Joint Police & Fire HQ. FourNet worked with us through a series of workshops and discussions to design a solution to upgrade the Cheshire Fire Service Avaya applications and migrate our ISDN services to SIP which reduced costs and increased resilience and improved the efficiency of both organisations."
Graham Foster
Head of Technical Operations, Cheshire Constabulary
"As part of SECAmb's response to COVID-19, the Trust needed to urgently enable clinical and 111 contact centre staff to work remotely. FourNet's rapid response to our critical need, and the professionalism of its support, service and delivery teams ensured that we received full back-up in the ever-changing and challenging situation."
Howard Jeffrey
IT Services Specialist, South East Coast Ambulance Service
Recognised by Industry and Trusted at Scale
Modernise your control room without the risk
FourNet and Content Guru offer a control room modernisation review, designed specifically for high-pressure environments. It helps you assess platform readiness, identify operational risk and define a safe, phased path to modernisation, before any change is made.
What you get
- An assessment of your current control room or contact centre environment
- Insight into resilience, availability and continuity risks
- Clear next steps that do not disrupt frontline services